30-DAY RETURN WINDOW We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

REFUND PROCESS Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed automatically to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to post the refund. Transactions on your statement are labeled as KITORM.

RETURN SHIPPING To start a return, contact us at support@kitorm.com. If your return is accepted, you will be responsible for the shipping costs. Items sent back to us without first requesting a return will not be accepted. Return Address: 4300 Ridgecrest Dr SE Suite L #810, Rio Rancho, NM 87124, US.

CHARGEBACK POLICY In the event of a problem, please contact our support team first. Filing an unwarranted dispute or chargeback with your bank may result in the permanent suspension of your account.